Privacy Policy

Introduction

FioBalance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our nutrition consultation services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry through our contact form
• Register for our nutrition consultation services
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

Consultation Information

During nutrition consultations, we may collect information about your dietary habits, lifestyle, health goals, and related information necessary to provide personalised nutrition guidance.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our nutrition consultation services
• Respond to your inquiries and provide customer support
• Send you service-related communications
• Improve our website and services
• Understand how you use our website and services
• Develop new services and features
• Comply with legal obligations

Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: You have given clear consent for us to process your personal information for specific purposes
• Contract: Processing is necessary for the performance of services you have requested
• Legal Obligation: Processing is necessary for compliance with a legal obligation
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests do not override those interests

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and providing our services
• To comply with legal obligations, including responding to lawful requests from public authorities
• To protect and defend our rights and property
• With your consent or at your direction

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Data Protection Rights

Under UK and EU data protection law, you have the following rights:

• Right of access: You have the right to request copies of your personal information
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate
• Right to erasure: You have the right to request that we erase your personal information under certain conditions
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions
• Right to object to processing: You have the right to object to our processing of your personal information under certain conditions
• Right to data portability: You have the right to request that we transfer your data to another organisation or directly to you under certain conditions

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

FioBalance
12 George Street, Banbury OX16 5AY, United Kingdom
Phone: +44 1295 725 903
Email: [email protected]